Last Updated: November 6, 2025
Look, we get it - privacy policies can be a real snooze-fest. But here at Halrion Exarch Auto Repair, we're pretty serious about keeping your info safe.
We're not some big faceless corporation. We're your local shop that happens to specialize in European and luxury vehicles. When you trust us with your BMW, Mercedes, or Audi, you're also trusting us with your personal details, and we don't take that lightly.
This policy explains what we collect, why we need it, and what we do with it. We've tried to keep the legalese to a minimum because, honestly, we'd rather be turning wrenches than writing policies. But it's important stuff, so give it a read when you've got a minute.
Alright, let's break down what we actually need from you:
We only collect what we actually need to run the business and serve you better. We're not gonna ask for your shoe size or favorite color - that's just weird and unnecessary.
Here's the deal with what we do with your info:
We use your contact details to schedule appointments, give you updates on your vehicle, send invoices, and follow up if there's something you need to know. Pretty straightforward - if your transmission's acting up, we're gonna call you.
Your vehicle info and service history help us keep track of what's been done and what might need attention. European cars can be particular, so having good records means we can catch issues before they become expensive problems.
Obviously, we need to process payments for the work we do. We use secure payment systems that comply with industry standards. We're not storing your full credit card numbers on a sticky note - everything's encrypted and protected.
We might send you reminders about upcoming maintenance or if it's been a while since we've seen your vehicle. European cars need regular attention, and we're just trying to help you avoid bigger issues down the road.
Sometimes we're required to keep records for tax purposes, warranty claims, or regulatory requirements. It's not the fun part of running a business, but it's necessary.
What We DON'T Do: We don't sell your info to third parties. We're not gonna hand over your email to some random marketing company. That's just not our style. You came to us to fix your car, not to get bombarded with spam.
We take security seriously - probably as seriously as we take diagnosing a check engine light on a 2018 Porsche.
Our office computers are password-protected, and we don't leave customer files lying around where anyone can grab 'em. Paper records are locked up when the shop closes. Basic stuff, but important.
Everyone on our team knows that customer information is confidential. We're not gossiping about whose car came in or sharing details with folks who don't need to know. Your business is your business.
Yeah, we use cookies - but not the chocolate chip kind (though those are in the waiting area sometimes).
They're tiny files that get stored on your device when you visit our site. They help the website remember stuff about you - like if you were in the middle of booking an appointment or what pages you looked at.
You can block or delete cookies through your browser settings if you want. Just know that some parts of the site might not work as well if you do. It's like trying to diagnose a car without a scan tool - technically possible, but you're making life harder than it needs to be.
We don't use cookies to track you across other websites or build weird profiles about you. We're just trying to make sure our site works well and gives you the info you need.
We work with a few outside companies to keep things running smoothly. Here's who might see your info and why:
When you pay by card, that info goes through a secure payment processor. They handle the transaction but they're not storing or sharing your details beyond what's needed.
Sometimes we need to share your vehicle info with parts suppliers to get the right components. They don't get your personal contact details though.
We use email service providers to send you appointment confirmations and updates. They're bound by their own privacy policies and can't use your info for their own purposes.
We use tools like Google Analytics to understand how people use our website. This info is anonymized and aggregated - nobody's looking at individual browsing habits.
If the law requires us to share information (like a court order or government request), we'll do what's legally required. But we're not just handing over data willy-nilly.
It's your data, and you've got rights when it comes to how we handle it.
You can ask to see what personal info we have on file for you. Just give us a call or send an email, and we'll pull it together. Might take a few days depending on how much history we've got, but we'll get it to you.
If something's wrong or outdated - like you moved or changed your phone number - let us know and we'll update it. We want accurate info anyway since we need to be able to reach you about your vehicle.
You can ask us to delete your personal information. Now, there are some limits here - if we're legally required to keep certain records (like for tax purposes), we gotta keep those. But otherwise, we'll remove what we can.
Not interested in hearing about seasonal promotions or maintenance reminders? No problem. You can opt out of marketing emails anytime. There's an unsubscribe link at the bottom of every promotional email we send. We'll still need to contact you about actual service stuff though - like when your car's ready or if we found an issue.
Want a copy of your service history to take to another shop? We get it - sometimes you move or want a second opinion. We'll provide your records in a reasonable format. No hard feelings.
As a business operating in Canada, we comply with PIPEDA (Personal Information Protection and Electronic Documents Act). You have the right to file a complaint with the Privacy Commissioner of Canada if you think we've mishandled your information.
Got questions or concerns about how we handle your information? We're here to help.
1847 Marine Drive, North Vancouver, BC V7P 1V4
Sometimes it's easier to discuss things face-to-face. Stop by during business hours and we'll chat.
Whether it's a question about this privacy policy or you want to exercise your rights regarding your data, don't hesitate to reach out. We're not gonna make you jump through hoops or deal with automated systems - you'll talk to an actual person who can help.